Setup a line monitoring handset key

If using a MyNetFone provided IP phones (Cisco, Yealink) it’s possible to convert lines on your handset into monitor lines. This means you can see the status of another phone on the same VPBX. This can allow you to see if someone is on a call or receiving a call. It can also be used to call them directly. This is a handy feature for receptionists using an Expansion Module.

To set this up follow these steps;

  1. Login to the MyAccount Portal and select Phones from the menu on the left.
  2. Select Buttons across the top.
  3. You will then see the current lines assigned to the phone and the current function of the line. (Line, Monitor, Speed dial).
  4. Line 1 is unable to be changed and will remain as Line. Select one of the other lines and change the function to Monitor. Click the drop down box under Line/Number and select the line you want to monitor. Then click update.
  5. After this please reboot your handset, within approximately five minutes the phone should update and the monitored line will display on the handset.

 

Change the line monitoring display name / detail 

  1. Login to the MyAccount Portal and select Phones from the menu on the left.
  2. Select Advanced across the top.
  3. Find the ‘Endpoint Display Option’ and select an option for what you want displayed. If you select ‘Free Text’ then you will need to enter something in the ‘Endpoint Display Free Text’ field, then click Update.
  4. After this please reboot your handset, within approximately five minutes the phone should update and the display of the phone should reflect recent change.