What is Global Access?

Global Access allows you to make calls using your MyNetFone service without any VoIP-enabled equipment or VoIP phone system installed. This feature is ideal for people ‘on the go’ who often use their mobiles, especially if calling overseas. It is also handy for those frequently visiting sites in remote areas which are not connected to VoIP, where using Global Access Callback will help avoid STD charges. 

Simply dial into your local Global Access Point from a pre-registered telephone number (Global Access Number) and then call via your MyNetFone service.


How Does Global Access work?

The call to your local global access point will be billed by your traditional service provider (landline or mobile) for the entire call duration from when you dial the access point to when you hang up the phone at the end of your call*.

The call from the global access point to your final call destination will be billed at low MyNetFone rates.

To minise your costs, the best scenario is to call from a landline to your local global access point*.

Please note: Please make sure you dial the area code when calling an Australian number. i.e: 02 9999 8888. This is a necessary step for the Global Access feature to rate correctly.
*Please note, if calling the global access point from a mobile, your mobile provider may charge you per-minute call rate for the entire duration of the call (until you hang up). Additionally, if calling a global access point in another code-area (e.g. different city), you landline provider will charge you STD call rates for the duration of the call. Therefore the best scenario is to call from a landline to a local access point, which will ensure you are only charged the cost of a local call.


Using Global Access

1. Register your mobile, landline or any other phone from which you frequently make calls ‐ simply login to the MyAccount Portal, select:

- ‘My Voice Service’, then

- If you have multiple VoIP devices, select the device you want your VoIP calls billed to, then•

- Select the ‘Global Access’ tab in the top menu and enter up to 5 numbers you want to add.

2. Dial one of the Global Access Call back Numbers:

1800 158 039 or 02 8094 1881

from any of the numbers you registered in step 1 – you will hear a ‘busy’ tone, you should press ‘#’ on your keypad and hang up.

You will not be charged for the call by us or any third party provider, as it is not answered by our system.

3. Our system will call you back in a few seconds ‐ you then simply pick up the call and hear an automatic prompt to enter your destination number.

The call will then go through at low VoIP call rates ‐ this will involve two charges: one VoIP call charge for the ‘call back’, and a local or international VoIP call charge to the destination number.

Also available: Global Access Dial-in service is ideal for making calls from a landline to a local Access Number - you only pay for a local call to the landline provider, and then low MyNetFone rates for the rest of the call.

HINT: Remember to enter the full international code if calling overseas, or the area code if calling within Australia (e.g. 02 9999 8888).