When this happens, this means that your device is not being recognised. You will need to do the following:
Unplug the power from the back of the NetComm V100, leave it for a couple of minutes, and then plug it back in.
Make sure that you don't have any software firewall programs running. Examples would be Zonealarm, Windows Firewall, Norton Security.
If you are still having problems please contact our support team on 1300 731 048.