Network Status Updates

If you are experiencing any technical difficulties, please check our network status updates below to see if there are any issues which may be affecting your service.

If there are no reported issues, you can either try our troubleshooting matrix, read our manuals and guides, or call our friendly customer service team on 1300 731 048 (Weekdays 8AM - 10PM AET and Weekends 9AM-5PM AET).

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Unscheduled Maintenance

1.	Event ID:	1301048
	Status:	Resolved
	Start Date/Time:	27/07/2020, 08:00:00
	End Date/Time:	27/07/2020, 14:25:00
	Impacts:	We are currently experiencing issues causing disruptions to our support lines. We are currently investigating this issue and apologise for any inconvenience. Please send us support request to business-support@mynetfone.com.au, if you are a business customer and to support@mynetfone.com.au if you are a residential customer.

Please see below for any upcoming scheduled maintenance updates or known network issues. If you are experiencing problems that are not reported here, please contact us.

Scheduled Maintenance
MyNetFone will be conducting scheduled network maintenance during the following timeframe: - Start Date/Time: 14-07-2020 19:00 AEDT -End Date/Time: 14-07-2020 23:00 AEDT - Impacts: Scheduled network maintenance work will take place within the above time-frame, during which the following service(s) may be intermittently unavailable: VPBX Portal MyNetFone apologises for any inconvenience that these conducts may cause. MyNetFone will be conducting scheduled network maintenance during the following timeframe: - Start Date/Time: 05-08-2020 23:00 AEDT -End Date/Time: 06-08-2020 06:00 AEDT - Impacts: Scheduled network maintenance work will take place within the above time-frame, during which the following service(s) may be intermittently unavailable: · DSL Services. · Ethernet Services. · NBN services · MNF Global access · MNF Automated Attendant · MNF Conference · MNF Voicemail · MNF CLI Overstamping · MNF Special Number Call Collection · MNF International Number Call Collection · MNF Meet Me Conference · MNF managed SIP TRUNK · MNF NZ DID Call Collection · MNF Customer Portal · MNF SMS · MNF Local Number Call Collection · MNF NZ DID Call Collection MyNetFone apologises for any inconvenience that these conducts may cause.

Scheduled Maintenance

MyNetFone will be conducting scheduled network maintenance during the following timeframe:

- Start Date/Time: 14-07-2020 19:00 AEDT

-End Date/Time: 14-07-2020 23:00 AEDT

- Impacts: Scheduled network maintenance work will take place within the above time-frame, during which the following service(s) may be intermittently unavailable:

VPBX Portal

MyNetFone apologises for any inconvenience that these conducts may cause.

MyNetFone will be conducting scheduled network maintenance during the following timeframe:

- Start Date/Time: 05-08-2020 23:00 AEDT

-End Date/Time: 06-08-2020 06:00 AEDT

- Impacts: Scheduled network maintenance work will take place within the above time-frame, during which the following service(s) may be intermittently unavailable:

·         DSL Services.
·         Ethernet Services.
· NBN services
·         MNF Global access
·         MNF Automated Attendant
· MNF Conference
·         MNF Voicemail
·         MNF CLI Overstamping
·         MNF Special Number Call Collection
·         MNF International Number Call Collection
·         MNF Meet Me Conference
·         MNF managed SIP TRUNK
·         MNF NZ DID Call Collection
·         MNF Customer Portal
·         MNF SMS
·         MNF Local Number Call Collection
·        MNF NZ DID Call Collection

MyNetFone apologises for any inconvenience that these conducts may cause.

Important Notices
NETGEAR Devices Please be advised that if you are experiencing difficulties with your Netgear devices (not able to get dial tone), please download this Netgear guide and follow the instructions. If this doesnt resolve your issue, please call our Support Team on 1300 731 048. Owners of FRITZBOX BYO Devices If you have an AVM FRITZ!BOX as a BYO device on MyNetFone services, please be aware that these devices have been recently the target of unathorised use and access. AVM have released new firmware which address security concerns with older firmware. MyNetFone encourage all our BYO customers that have this device to update their firmware. Instructions on how to do this are available on AVM's Website: http://www.avm.de/en/Sicherheit/advice.html

Important Notices

NETGEAR Devices

Please be advised that if you are experiencing difficulties with your Netgear devices (not able to get dial tone), please download this Netgear guide and follow the instructions. If this doesnt resolve your issue, please call our Support Team on 1300 731 048.

Owners of FRITZBOX BYO Devices

If you have an AVM FRITZ!BOX as a BYO device on MyNetFone services, please be aware that these devices have been recently the target of unathorised use and access.
AVM have released new firmware which address security concerns with older firmware. MyNetFone encourage all our BYO customers that have this device to update their firmware.
Instructions on how to do this are available on AVM's Website: http://www.avm.de/en/Sicherheit/advice.html

Start Date/Time: 16/05/2017, 00:00 AM

End Date/Time: 16/05/2017, 02:00AM

Impacts: MyNetFone Traditional ADSL2+ Customer in VIC

Start Date/Time: 23/09/2014, 2:00AM

End Date/Time: 23/09/2014, 3:00AM

Planned Maintenance :the upstream carrier will be taking the service down between 00:00 and 02:00 for upto 30 minutes. This outage is needed to assist in working towards a permanent fix for the issue. Thank you for your patience

MyNetFone

Network Status Updates

Unscheduled Maintenance

Scheduled Maintenance

Important Notices

Residential

Business

Support

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