Network Status Updates |
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If you are experiencing any technical difficulties, please check our network status updates below to see if there are any issues which may be affecting your service. If there are no reported issues, you can either try our troubleshooting matrix, read our manuals and guides, or call our friendly customer service team on 1300 731 048 (Weekdays 8AM - 10PM AET and Weekends 9AM-5PM AET). To keep up with our latest updates, please follow us on Facebook. |
Unscheduled Maintenance |
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Please see below for any upcoming scheduled maintenance updates or known network issues. If you are experiencing problems that are not reported here, please contact us. |
Scheduled Maintenance |
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MyNetFone will be conducting scheduled network maintenance during the following timeframe:
-End Date/Time: 18-11-2020 06:00 AEDT - Impacts: Scheduled network maintenance work will take place within the above time-frame, during which the following service(s) may be intermittently unavailable:
MyNetFone apologises for any inconvenience that these conducts may cause. MyNetFone will be conducting scheduled network maintenance during the following timeframe:
-End Date/Time: 14-10-2020 02:00 AEDT - Impacts: Scheduled network maintenance work will take place within the above time-frame, during which the following service(s) may be intermittently unavailable: · MNF NBN Service MyNetFone apologises for any inconvenience that these conducts may cause. |
Important Notices |
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Please be advised that if you are experiencing difficulties with your Netgear devices (not able to get dial tone), please download this Netgear guide and follow the instructions. If this doesnt resolve your issue, please call our Support Team on 1300 731 048.
If you have an AVM FRITZ!BOX as a BYO device on MyNetFone services, please be aware that these devices have been recently the target of unathorised use and access. |