Added over 5 years ago

MyNetFone at CeBIT 2016

MyNetFone is offering free exhibition passes to CeBit, Asia Pacific’s largest business technology event, 2-4 May at Sydney Olympic Park.

Come along, say hi to the team and play a round of mini golf (we’re bringing our own putting green).

At CeBIT you’ll connect with global IT innovators and learn from industry leaders discussing the developments expected to impact today’s business. The premier event will host over 300 organisations showcasing the latest technological advancements. See current and future products in action as they solve modern business challenges.

MyNetFone’s specialty is business communication solutions and we’ll be showcasing a range of our  products and services:

NBN: Higher bandwidth allows for better communication concurrency, learn how you can benefit.

Virtual PBX: The latest in hosted phone systems that will streamline business communications.

Yealink: Check out the latest range of business phones, including video conferencing handsets.

Whether you’re a start-up looking to expand, a tech-savvy customer or a business looking to stay ahead of the curve – Come and say hello to the MyNetFone team at CeBIT. 


How to claim your free pass

 To claim your free pass, register online by applying the promotional code -> CEMYN16 and click ‘Apply Code’.

Fill out the short registration form providing the email address you would like the event details and e-ticket sent to, click 'Continue' and you're done!

You will receive a confirmation email soon after you register followed by an e-ticket closer to the event.

Posted by at 4:55 pm 0 Comments

Added over 5 years ago

5 New Year's Resolutions for your Business

It's time to make the plans that will help build your business in 2016. We've mapped out 5 New Year's resolutions to help market, improve and grow your business in the year ahead.

2016 resolutions

Market Nationwide

Relative to countries like the U.S and the U.K Australia has a much smaller population. With less potential customers available it’s important to cast a wide net and aim for a nationwide market.

Adding a 1300 number to your service will give your business a certain air of professionalism and doesn’t limit your clientele to a specific geographical region.

Toll free numbers like 1300 numbers are affordable and easy to setup, adding great value to your brand. 1300 numbers can cost as low as $9.95/month. Want to know more? Contact our business team on 1300 733 995 or learn more about 1300 numbers online.

Grow your Business

It’s exciting to see your business expand and important to pick the right staff to fill those growing positions. You’re looking for someone not only with the right skills but more importantly, the right attitude.

In the end ‘skills’ are more easily taught than social intelligence, and a positive working environment often correlates with positive working relationships and increased productivity.

Hiring extra staff is not as daunting as it sounds. Websites like work as an aggregate for a number of separate job seeker platforms, making the process simpler.

Once you’ve hired the right person, ensure they hit the ground running. One thing they’ll need is a business phone – and not just a phone, but one that is integrated into the call flows of your business phone system.

By choosing a hosted phone system for your business, you can ensure this process is easy and quick. For example, MyNetFone’s Virtual PBX hosted phone system is managed via a user-friendly online portal, so you can add phone numbers, setup or change call groups and add more phone lines in near-real time. Plus, our Australian support team is only a phone call away to answer any questions.No need to wait for (and pay for) technician visits.  

Learn more about Virtual PBX phone system.

Improve Customer Service

Customer service is the lifeline of your business. Positive customer service experiences can promote brand loyalty and help gain new customers via positive word of mouth.

The first step to winning at customer service is ensuring every call to your business is answered. Every time. This ensures those valuable enquiries can be converted into sales and problems quickly resolved.

Setting up proper call routing on your business phone system can ensure every call is handled professionally, even during peak times.

On the MyNetFone Virtual PBX phone system, different settings allow you to route unanswered calls directly to your mobile, to a receptionist or colleague, or even send voice messages left on your work number directly to your email address as audio files.

Find out how to setup Voicemail to email, create call hunt groups and more in this Call Features FAQ.



If you find yourself doing 100% of a project but you’re so overworked you can only deliver 70% of your effort you end up with a sub-standard result. A lot of business owners take on too much as it’s easier just to do a job themselves.

Sharing projects with competent colleagues or employees allows you to focus on more important tasks. It’s important to be focused on the bigger picture of your business if you want it to flourish. 

A good exercise is to think about if someone else were doing your job – how much time should they ideally spend on strategy and ‘big picture’ items, versus time spent on the small daily tasks that anyone else can do?

Most likely, you’ll arrive at something like 80% for ‘big picture’ and 20% for the ‘daily grind’. If this doesn’t match your current reality – make it a resolution in 2016 to get there. This will allow you to focus on growing your business, instead of spinning the hamster wheel.


Give Back

Giving back to the community can help you both personally and professionally. Not only will you feel better about helping those in need, it can expose your business to likeminded professionals and potential customers.

Start the year by committing to donate a certain amount of time or product (it doesn’t have to be just money!) and include the project in your annual schedule.

If you use social media for your business or send out newsletters, make sure to promote the initiative there – it will help give the charity some much-needed exposure, and earn some goodwill for your business. Win-win.


Hopefully these tips can help you kick start your business into a productive 2016 or provide inspiration to create a list of your own. Have some other resolution ideas? Share them in the comments section below.

Posted by at 8:50 am 0 Comments

Added over 5 years ago

Don't Miss Calls This Holiday Season


Be prepared during this festive season. Record a voicemail!

MyNetFone makes it easy to update your voicemail with a holiday message!

An up-to-date, festive message can help you get the most out of the calls during the holiday period.

  •  Simply update your voicemail by dialling 121 and pressing option 0
  •  Companies can also record voicemails for company-wide call groups (e.g. Sales / Support) by dialling 171 and entering your call group number and pin.

MyNetFone Home and Business Voice services also include the voicemail-to-email handy feature to help you stay accessible, even when you're out and about in your flip flops or warming up the BBQ for Christmas.

Voicemail-to-email instantly emails your voicemail messages as WAV audio files. So you can easily get notified and listen on your smartphone or computer.

  • The voicemail-to-email feature can be easily setup via the online Account Portal.
  • In the 'Voicemail to Email' box on the same page as voicemail, select either "'Forward Voicemail to Email, Delete from Server' or  'Forward Voicemail to Email, Leave on Server (Collect via 121)', then enter your email address and recipient name and click 'Update'. 


MyNetFone Voicemail

Posted by at 5:42 pm 0 Comments

Added over 5 years ago

Business Service 2015 Achievements

The end of the 2015 is almost here, and what a year it has been for MyNetFone Business! 

We've introduced new mobile call inclusions for Virtual PBX. We created VoiceLink, a world-first unlimited SIP Trunk service. We've launched unlimited broadband plans, and relaunched business NBN.

Not to mention introducing free number transfers, three new Yealink office handsets and a new desktop conferencing phone. All while winning awards, helping sick kids and finding time for mini-golf!

Cheers to the new year and more achievements to come!

But we couldn't do any of this without our valued customers. So thank you for your support, feedback and patronage throughout the year. Enjoy your holidays! 

Cheers To The New Year

Posted by at 5:15 pm 0 Comments

Added over 5 years ago

MyNetFone Holiday Season Operating Hours

Summer holidays are almost here and so it is Christmas!!

As the holidays are approaching, it is time to inform you of the MyNetFone operating hours over the Christmas and New Year period. For the full listing of MyNetFone operating hours over the festive season please refer to the information below. 



Business Customer Service Support Centre

  • 23 December (8am – 6pm AEDT)
  • 24 December (8am – 4pm AEDT)
  • 29 December - 30 December (8am – 6pm AEDT)
  • 31 December (8am – 4pm AEDT)
  • Business Support will be closed on public holidays, as well as on the weekends (After Hours Support is still available).

Business Sales reduced hours

9am – 5pm AEDT:

  • 23 December – 24 December
  • 27 December
  • 29 December – 31 December
  • 3 January
  • Business Sales will be closed on public holidays, and on 2nd January.




Residential Customer Service Support Centre

  • 23 December (8am – 6pm AEDT)
  • 24 December (8am – 4pm AEDT)
  • 27 December (9am – 5pm AEDT)
  • 29 December - 30 December (8am – 6pm AEDT)
  • 31 December (8am – 4pm AEDT)
  • 2 January – 3 January (9am – 5pm AEDT)
  • Residential Support will be closed on public holidays.

Residential Sales reduced hours

8:30am – 6pm AEDT:

  • 23 December – 24 December
  • 27 December
  • 29 December – 31 December
  • 3 January
  • Residential Sales will be closed on public holidays, and on 2nd January.
Happy Holidays From MyNetFone

Posted by at 4:02 pm 0 Comments

Added over 5 years ago

“Best Under A Billion” honour for MNF Group

Forbes Asia has recognised MNF Group’s stellar performance for the second year in a row, with the company’s inclusion in the prestigious ‘Best Under A Billion’ list for 2015. 

In addition to inclusion in the list, MNF Group was further distinguished with the ‘Best return on Investment’ award – the only telecommunication company on the list to win this accolade. MNF Group Director Mr. Boorne received the awards at a VIP ceremony in Kuala Lumpur on November 2, 2015.

The Forbes Asia 'Best Under A Billion' list recognises the 200 best performing companies from Asia Pacific, with annual revenue of between $5 million and $1 billion that show the highest earnings growth, sales growth and return on equity in the past 12 months and over 3 years.

This achievement demonstrates that MNF Group’s focus on telecom innovation, service quality and growth puts it in the right position to take advantage of opportunities in the fast-changing communications industry.

To our staff, thank you for helping us to achieve this international accomplishment for both 2014 and 2015.

To our customers, thank you for your support.

 We will continue to grow from strength to strength, and always look for ways to innovate for a better connected world.

Forbes Asia “Best Under A Billion” Award Ceremony, November 2, 2015
MNF Group Director Mr. Boorne receives the 2015 Forbes 'Best Under A Bilion' awards.

Posted by at 2:18 pm 0 Comments

Added over 5 years ago

MyNetFone Supports Flying for Kids with Cystic Fibrosis 2015 Challenge

We are proud to support the 2015 Flying for kids with cystic fibrosis challenge; helping to raise money for The Children’s Hospital at Westmead.

The challenge involves Aussie father Matthias Fuchs flying 170,000km (almost halfway to the moon!) by taking 16 consecutive long haul flights around the world.

It might sound exciting and glamorous but before you get jealous of his round the world itinerary, there’s 1 major catch. Matthias doesn’t get to leave the airport he is flying to.

So for 12 days straight, he will only see the inside of an aeroplane and the inside of airports. Over 200 hours in the air – that’s a lot of time to catch up on your favourite TV shows!

Here's a quick look at his flight plans:

Picture of Matthias with his daughter

12 days 16 flights

About the cause

Cystic Fibrosis is the most common life threatening genetic condition in Australia. It attacks the body’s respiratory and digestive systems. Matthias’ daughter Kristen has cystic fibrosis so it is a cause close to his heart and he has been raising money for research for years. This is his largest flying challenge so far.

Thumbs up to Qantas for donating the flights, see the other great thing about this fundraising effort is that since there are no overheads, every dollar raised will go to The Children’s Hospital at Westmead.

Matthias’ journey started a couple of days ago and the last we heard, he has just arrived back in Sydney from LAX airport. You can keep up to date on his travels on his twitter page  

You can get involved in this fantastic cause by donating, or even simply by sharing this blog and our posts on our Facebook page and twitter to help raise awareness of the cause.

There is still time to donate…click the link here

Posted by Sarah at 9:28 am 0 Comments

Added over 5 years ago

MyNetFone Sponsoring Record Breaking Expedition to Help Cure MND

MyNetFone is proud to again be supporting the Kitesurfing crew in their most recent, and record breaking expedition ‘Kite the Reef’. Previously MyNetFone has supported the kitesurf team in their ‘Pink Torres’ expedition, which raised funds for the McGrath Foundation, a foundation which supports over 20,000 Australian families experiencing breast cancer. We are proud to be backing the kite surfing crew again, this time with an entirely new mission at heart.

The expedition

Kite the Reef is aiming to raise funds to cure Motor Neurone Disease (MND), through supporting the Macquarie University Motor Neurone Disease Research Centre. The expedition team made up of 10 ambitious kitesurfers which will attempt to traverses 1,000km of the Great Barrier Reef, covering Cairns to Cape York. To achieve this world record breaking kiteboarding distance the team will have to tire their arms for around 7-10 hours each day for 10 day straight!


They will not only be aiming to raise funds to help fight Motor Neurone Disease, but they will also be doing their part for conservation; tagging tiger sharks and raising awareness for Great Barrier Reef. As the reef's ecosystem and beauty is under threat from coastal development, reduced water quality, overfishing, climate change and large scale mining activities, the team has decided to use this opportunity to showcase it's wonders and increase international appreciation.


Kicking off on August 10th, the 'Kite the Reef' team will be attempting to tackle this huge distance and big issues, but will need all the support they can get. Every single dollar raised goes to fund MND research (equipment, regents, researcher salaries) to understand and hopefully find a cure for Motor Neurone Disease. Recent advancements mean scientists could be on the verge of finding a treatment but, equipment and genome sequencing needs funding. 

Updates to follow

We will keep you posted as the kite surfers send photos and videos of their journey, the beautiful coastal life they are bound to encounter and their attempts to tag tiger sharks on the way. No doubt their drive to help fight this life altering disease will see their jelly arms take them over the finish line at Cape York on the 20th August. Good luck to the Kite the Reef team!

Read more about it on their website or visit the Kite the Reef facebook page


Donate to this fantastic cause, support the team & help the put an end to MND!


Posted by at 12:04 pm 0 Comments

Added over 6 years ago

Money grows on...fibre?

As strange as it sounds, high speed internet has a direct correlation with profitability.

Communities that have fibre internet connections had 1.1% higher GDP (Gross Domestic Product) than the similar communities with little to no availability of gigabit services, according to a recent study by the Fibre to the Home Council in America. Might not sound like a lot… until you see it in dollars: $1.4 billion additional production across just 14 US communities, to be exact.

According to the survey, out of 55 communities across nine states in the US examined, all 14 communities with widely available gigabit services had higher GDP than the 31 communities without fibre connections. Coincidence? Extremely doubtful.  

What does all this mean for a community? Well higher GDP means higher infrastructure investment, increased spending and creation of new jobs and industries. All top-priority issues for communities of any size.

Now dare to imagine the potential that is currently sitting on Australia’s door step with the rollout of the NBN fibre optic service....across the entire nation! Although the majority of Australian NBN services are not quite in the gigabit speeds range, it will be very interesting to see what benefits our own communities achieve from fibre internet – for both businesses and residents.

Profitability, efficiently, and societal advancement awaits…

Click here to review MyNetFone NBN plans


 vector people earning business online background

Posted by at 4:40 pm 0 Comments

Added over 6 years ago

The State of the Internet - a global perspective

Let's shoot to Mars for a second. On our journey, we see the continents decreasing in size and pass numerous satellites floating about in orbit. From here we get the perceptive we need to see the world in its totality. It’s a highly sophisticated planet, full of promise and technological advances. We know that although the continents appear separate they are actually entirely interconnected, with communication and news sharing happening simultaneously with people at polar ends of the planet. We know this phenomenon as the internet.  This communication enablement platform, the World Wide Web, has projected our world into a thriving, intelligent and forever evolving global society, better still it is only looking to strengthen.

Akamai’s ‘State of the Internet’ Q1 2015 reports the number of global internet users has more than doubled in the last 7 years to an estimated 3.2 billion in 2015. Moreover, Cisco noted that the number of Internet-connected devices first outnumbered the human population way back in 2008 and that now there is an estimated two networked devices per capita, with the prediction it will be up to three per capita by 2019. Not only is global uptake advancing but so is the internet’s performance. On a global basis, the average connection speed increased a sizeable 30 percent year over year. Additionally, the global average connection speed increased 10 percent to 5 Mbps and the global 15 Mbps adoption rate has grown 29 percent.  

However, when we take a deeper look, not all countries can be viewed as equal when it comes to internet progression. Fiji for example experienced hugely impressive growth rates rising 181% in average connection speed from 2014. Whereas Réunion experienced 72% decline (to 3.5 Mbps) from the previous year. Overall however, increases were seen in 134 countries, with yearly declines only seen in just 9 countries/regions, supporting the global trend of overall improving internet performance.  


When we review Australia, China, US & UK in the Akamai’s timeline graph above we can see that although there is a general improvement trend, China is rather behind. Their economy might be booming, however their connection internet speeds are lagging behind the other significant players. US & UK have advanced at a very impressive rate managing to remain close competitors for the duration of the past 7 years. Australia was in their ball park performance up until 2012, where the UK and US powered ahead and managed to increase the gap between Australia.  

Now we are back on earth using the internet to read this on our computer screens, and can reflect on what we just discovered. There is a global trend of improved internet performance, internet utilisation is only predicted to enhance and lastly, not all countries are equal in the eyes of internet – some are significantly out performing others.

So as we keep advancing with connectively on global scale, one can only imagine what incredible developments are still in store.  

Seen many of our internet-based innovations lately? Check out our 'Virtual Fax' feature here


Source: akamai (2015). Akamai’s State of the internet' Q1 2015 report, from

Posted by at 3:10 pm 0 Comments

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