Critical Information Summaries


Get a detailed summary of your residential MyNetFone service and plan. This information is provided in accordance with the Telecommunications Consumer Protections (TCP) Code.

CIS documents are provided as PDFs so they are easy to view and print. Download free PDF reader software from the Adobe website.



Residential Home Phone

Stand-alone VoIP (valid from 5th June 2020)


Previous version (valid until 4th June 2020)

Previous versions (valid until 31st Oct 2019)


Discontinued plans


Residential Mobile Plans

Discontinued plans


Broadband (DSL)

Discontinued plans


Residential NBN

Discontinued plans