Contact MyNetFone

How can we help?

Enquire about our plans and products	Having issues? Get technical support	Discuss your MyNetFone bill or account status
Relocate your phone and internet services	Lodge a complaint or provide feedback	Track the status of your hardware order
Cancel your service	Residential support contact	Business support contact

Call us for free

121

Check voicemail

151 Account top-up

181 Customer service

Check your MyNetFone voicemail box, update your voicemail message and setup voicemail options.

Add extra credit to your account over the phone. (Visa, Mastercard and AMEX only).

Experiencing issues? Contact our technical support or accounts and billing teams.

Operating hours

Mon - Fri 8am to 8pm AET
Sat - Sun 8am - 6pm AET

Note: Free calls from your MyNetFone service only

Authorised Representative

Ever had the inconvenience of calling up to find out you weren’t authorised? This is in an effort to protect the privacy of the account holder. Account specific details (whether financial or technical) can only be provided to the account holder, or an authorised representative. However, if your not authorised, we can still provide general information (like the information that is easily found on our website) to you.

Speak to the account holder and ask them to nominate you as an Authorised Representative on their account. The account holder can call us on 181, or +61 2 8008 8000. After we have asked them a few security questions we will assist them in adding you as an authorised representative on their account. Please make sure that you have provided your contact details (email, mobile, landline, etc) to the account holder before they call as we will be asking for them.